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MEID or Password Issues?

Accessing Databases or CANVAS from Off-Campus 
Note: Access to all e-resources for use off-campus are only for MCCCD students, staff, and faculty and can access Library resources by signing in with their MEID and password. Community borrowers do not have remote access to databases due to copyright policy but can access the databases at the Library, only.  For any technical assistance  the PVCC Technology Help Desk is located in the Computer Commons in the E Building.  The Help Desk is the liaison to technical and functional departments to assist students, faculty and staff in resolving technical issues.

For assistance visit

Database Access Issues?

Database Access Problems

  • Check that you are a currently active student, staff, or faculty in the library and SIS system. Community borrowers do not have remote access to databases due to copyright policy but can access the databases at the Library, only.

  • Check your Firewall settings. Turn off the firewall and then try accessing the database. ...

  • Check for Internet Security Software. ...

  • Check for a Popup Blocker. ...

  • Check your Browser. ...(the databases work well using Chrome-PC/MAC, Firefox-PC/MAC, Safari-MAC, and MS Edge-Windows 10, BUT NOT Internet Explorer.

  • Change the Privacy Level on your Browser. ...,

  • Clear your cache, cookies, history, and/or old files from your browser's history 

  • Call 602-787-7200 during normal working hours if having problems or send an email to and we will respond between 24-48 hrs.

  • If the PVCC databases website goes down you can also access the MCCCD'S Libraries Resources and databases website and access those available databases for your research. Note: You will not be able to access any of PVCC's subscribed unique databases.

Technical Access Problems

Your PVCC Librarians

Schedule a one-on-one appointment!

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Your life is a journey, and research is part of that journey. Good information = good decisions = good society.  Whether you're studying for an exam, writing a paper, or working on a research project, getting help from the PVCC Library can save you time, connect you with quality resources and get you a better grade.

Schedule a one-on-one appointment!