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Ask a Librarian: Home

Obtain research help by asking a librarian to help you 24/7 any time.

Why Use Ask a Librarian Services?

Get research help when you need it! Get 24/7 Live help with: 

  • Starting your research

  • Searching smarter and faster

  • Finding scholarly articles, books, and media

  • Citing sources

  • And more!

Library FAQ's

Get Immediate Help with Ask a Librarian 24/7

We're Here to Help

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Need Help? Call: 602-787-7200 or

Research ConsultationSchedule a meeting with a librarian. We offer personalized, one-on-one research support via WebEx or Google Meet.       

Need help? Don't panic. Ask a Librarian is a 24/7 online chat service that connects you quickly to librarians. 

Request a Research Rescue packet. We’ll select 3-5 sources to match your research request and send them to you via email. Or you can come by to pick them up.


Created by subject librarians, the Library Guides offer curated links on selected information related to your discipline or course.

Database Access Issues?

Database Access Problems

  • Check that you are a currently active student, staff, or faculty in the library and SIS system. Community borrowers do not have remote access to databases due to copyright policy.

  • Check your Firewall settings. Turn off the firewall and then try accessing the database. ...

  • Check for Internet Security Software. ...

  • Check for a Popup Blocker. ...

    • Check your Browser. ...(the databases work well using Chrome-PC/MAC, Firefox-PC/MAC, Safari-MAC, and MS Edge-Windows 10, BUT NOT Internet Explorer.

  • Change the Privacy Level on your Browser. ...,

  • Clear Old Files that are in your Browser's Memory or History

  • Call 602-787-7200 during normal working hours if having problems or

  • Send an email to and we will respond between 24-48 hrs.


Technical Access Problems