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Ask a Librarian 24/7

Obtain research help by asking a librarian to help you 24/7 any time.

Get Immediate Research Help with Ask a Librarian 24/7

We're Here to Help


Need Help? Call: 602-787-7200 or

Research ConsultationSchedule a meeting with a librarian. We offer personalized, one-on-one research support via WebEx or Google Meet.       

Need help? Don't panic. Ask a Librarian is a 24/7 online chat service that connects you quickly to librarians. 

Request a Research Rescue packet. We’ll select 3-5 sources to match your research request and send them to you via email. Or you can come by to pick them up.

Created by subject librarians, the Library Guides offer curated links on selected information related to your discipline or course.

Database Access Issues?

Database Access Problems

  • Check that you are a currently active student, staff, or faculty in the library and SIS system. Community borrowers do not have remote access to databases due to copyright policy.

  • Check your Firewall settings. Turn off the firewall and then try accessing the database. ...

  • Check for Internet Security Software. ...

  • Check for a Popup Blocker. ...

  • Check your Browser. ...(the databases work well using Chrome-PC/MAC, Firefox-PC/MAC, Safari-MAC, and MS Edge-Windows 10, BUT NOT Internet Explorer.

  • Change the Privacy Level on your Browser. ...,

  • Clear your cache, cookies, history, and/or old files from your browser's history 

  • Call 602-787-7200 during normal working hours if having problems or send an email to and we will respond between 24-48 hrs.

Technical Access Problems

Still Can't Log On to PVCC's Databases? Then try this!

If you are having issues logging into PVCC's databases and you need to get to that particular database right away, then here is another way that you can log on to access MCCCD's general databases (like Academic Onefile, Academic Search Premier, Opposing Viewpoints, etc)

Here are the steps:

1. Go to PVCC Library website  -

2. Choose "Databases" (located on the left-hand column)

3. Pick " M " and click on "MCCCD Library Resources"  - 

4.  Then click on the "Search Research Databases" tab (left-hand column)

5. Go to "See all Databases Listed by Title A-Z " located in the upper right-hand corner.

6. Locate the database you are looking for in this A to Z list of databases.

Again, this is a secondary way to access the databases when not being able to log on through PVCC's library databases website. 

Please note: You can access these same e-resources (databases) in your CANVAS class by looking at the left-hand column and choosing and clicking on "Library"

MEID or Password Issues?

Accessing Databases or CANVAS from Off-Campus 

Note: Access to all e-resources for use off-campus are only for MCCCD students, staff, and faculty and can access Library resources by signing in with their MEID and password. 

For assistance visit 

Library FAQ's