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Ask a Librarian 24/7

Obtain research help by asking a librarian to help you 24/7 any time.

Get Immediate Research Help with Ask a Librarian 24/7

We're Here to Help


image Need Help? Call: 602-787-7200 or

Research ConsultationSchedule a meeting with a librarian. We offer personalized, one-on-one research support via WebEx or Google Meet.       

Need help? Don't panic. Ask a Librarian is a 24/7 online chat service that connects you quickly to librarians. 


Request a Research Rescue packet. We’ll select 3-5 sources to match your research request and send them to you via email. Or you can come by to pick them up.

Created by subject librarians, the Library Guides offer curated links on selected information related to your discipline or course.

Database Access Issues?

Database Access Problems

  • Check that you are a currently active student, staff, or faculty in the library and SIS system. Community borrowers do not have remote access to databases due to copyright policy.

  • Check your Firewall settings. Turn off the firewall and then try accessing the database. ...

  • Check for Internet Security Software. ...

  • Check for a Popup Blocker. ...

  • Check your Browser. ...(the databases work well using Chrome-PC/MAC, Firefox-PC/MAC, Safari-MAC, and MS Edge-Windows 10, BUT NOT Internet Explorer.

  • Change the Privacy Level on your Browser. ...,

  • Clear your cache, cookies, history, and/or old files from your browser's history 

  • Call 602-787-7200 during normal working hours if having problems or send an email to and we will respond between 24-48 hrs.

Technical Access Problems

Your PVCC Librarians


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Your life is a journey, and research is part of that journey. Good information = good decisions = good society.  Whether you're studying for an exam, writing a paper, or working on a research project, getting help from the PVCC Library can save you time, connect you with quality resources and get you a better grade.